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Posted on Mon, 02/20/2012 - 05:17 PM by
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The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. 1. Talk to everyone who comes in contact with your business. If they purchase from you, find out why. If they don’t want to purchase from you, you should definitely find out why! 2. Try to conduct a “mystery shop” on your own business. See how your staff treat customers from the perspective of an actual customer. You may be in for a few surprises! 3. Get to grips with social media if you haven’t already started. It can take awhile to get the hang of it, so don’t give up if you have trouble understanding at first. 4. Pay for your staff to be better trained at customer service. Great customer service isn’t something that will just appear naturally in your business, it takes hard work and investment. 5. Look at why your competitors are either succeeding or failing. A lot of their company performance has been determined by the way they treat their customers. What are they doing right or wrong? From the outside of their business looking in you might be able to find an answer. MORE NEWS FROM SME SMALL BUSINESS BLOGNo room for weeniesNo use complaining Keep up won’t you? There’s no room for weenies in the global micro enterprise community. My hapless and hopeless UK agent, Tony Robinson OBE, sent me a press clipping of what Serena Williams said after winning the Madrid Open last week. He’s obsessed by how Ser... Don’t push when you can pullNo selling required There is a better way of winning new customers than pushing you and your B2B offer at them. Customers love it because they’re buying rather than being sold to. You’ll like it because it feels better than selling and you’ll get more long term business from it. U... Top 5 Tips for Taking Time Off from Your Small BusinessTop 5 Tips posts from the SME Blog are always full of hints and tips for small, home & micro business owners. 1. Make sure that your email Inbox is totally clear of anything urgent and that you have replied to everything important. You can set your email to provide an ‘out of office’... The Power of your Sales LedgerMany businesses are not aware of the potential to release cash against their sales ledger. For every sale made, you have to invoice your customers for goods sold or services provided. Factoring.uk.net explains how resourceful your sales ledger could be in these economically demanding times. Work within reason, wise Dad advisedMy father, who worked for himself all his life, either alone or running his small business, said to anyone thinking of going for it (me included) that it would take ten years to get established. I couldn’t see that at the time but I now fully understand what he was getting at. RELATED SMALL BUSINESS NEWSHow Low Can Facebook Stock Go? And What Route Will It Take to Get There?Facebook ended Tuesday, its third day of trading at $31 per share -- $7 less than where it launched on Friday.... Mayan Doom or Time to Buy?According to ancient Mayan prognosticators our world should be coming to an end sometime around Christmas. If you’re sitting in Greece or JP Morgan’s bond-lending group, the end might seem like it’s already here. And off the Peruvian coast, wildlife is literally dropping from the sky.&... When 'I'm Too Sexy' Lawsuit Settles, Will IRS Win Too?This is a great country, one of equal opportunity and more. Where else could you find the Equal Employment Opportunity Commission (EEOC) handling a complaint alleging religious and gender discrimination occurring in a lingerie warehouse?... Want to Hangout With the SBA Chief? Join UsAs part of National Small Business Week, we'll be moderating a live chat with SBA chief Karen Mills and winners of the SBA's video contest Wednesday in a Google+ hangout. ... Private Equity Investments: A Question Of Supply And DemandThe PE investment picture as 2012 began looked very much like the one that prevailed two years ago as the industry was clawing its way back from the depths of the downturn. But as we discuss in Bain & Company’s Global Private Equity Report 2012, conditions today are more favorable for PE deal ... |
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